Cancelling Intwined services

How to cancel

You can request cancellation at any time. Email info@intwined.co.za from the account email address, with the subject 'Cancel Intwined subscription', your business name and the account email. You can also request cancellation in your workspace's support message thread. You do not need to sign in to send us an email.

State that you want to stop future subscription payments. We will confirm the cancellation and the date your already-paid access ends. If you have not received confirmation, follow up using the same message thread. Never send card security codes or passwords.

When cancellation takes effect

Cancellation normally stops future renewal while allowing access for the remainder of the period already paid for. Applicable statutory cancellation or cooling-off rights still apply. If a payment is already being processed when you contact us, we will review it together with your cancellation request and the refund policy.

Closing your browser, signing out, unpublishing a storefront or simply not using Intwined does not cancel a recurring payment. Please make an explicit cancellation request.

Free access and fee waivers

Joining during a free-access period or receiving an individual fee waiver does not authorise a recurring card payment. Any advertised free period must be honoured. You must review and authorise a paid subscription before Intwined starts charging you.

If no paid subscription was authorised, there is no recurring payment to cancel. Contact support if you also want to close the account.

Featured placement

Each paid featured-placement purchase is for its selected period and does not automatically renew. Contact support if you need to cancel a future placement or report a placement that was not supplied as agreed. Any amount due back is considered under the refund policy and applicable law. Gifted featured-day credits have no cash refund value.

Account closure and business records

Cancelling a subscription is not the same as deleting your account or your business records. Tell us separately if you want account closure or deletion, and retrieve the records you need. Retention and deletion requests are handled under our privacy policy and applicable legal obligations.

Bookings or orders with another business

Cancel a purchase, appointment, job or booking directly with the business that supplies it. That business's terms and applicable consumer rights govern the transaction; cancelling an Intwined subscription does not cancel a customer order.