Intwined fee refunds
Last updated 7 September 2026
This refund policy applies only to fees paid for Intwined's own subscription and featured-placement services. For a purchase from a listed business, request a refund from that business under its terms and applicable law.
What this policy covers
This policy covers fees paid to Intwined for its online business subscription and optional featured placement. It does not replace the refund policy of an independent business listed in the marketplace.
Refund requests
Contact us if you believe a charge is duplicated, incorrect or unauthorised, or if a paid Intwined service was not supplied as agreed. We will investigate the transaction and service provided, explain the outcome, and arrange any refund or other remedy due.
Cancelling renewal normally ends a subscription at the end of its already-paid period. A change of mind does not automatically entitle you to a pro-rata refund for a partly used period, except where applicable law gives you that right. This does not limit remedies for a service that was not supplied properly.
How to contact us
Email info@intwined.co.za from your account email address with the subject 'Intwined refund request', or use your business workspace's support message thread.
- Include your business name, account email, payment date, amount and transaction reference, if available.
- Explain the problem and whether it concerns a subscription or featured placement.
- Never send your password, full card number, card security code or banking login details. We may ask for limited information to match the payment safely.
How refunds are returned
An approved refund is processed against the original payment through the payment provider, to the original payment method where supported. We will confirm the amount and refund reference. Bank and provider processing times vary; we will explain the expected timing when the refund is arranged. Any shorter deadline required by law takes precedence.
A refund and cancellation of future subscription payments are separate actions. Tell us if you also want to stop future renewal, so both requests can be addressed.
There is no payment to refund for a free-access period or gifted featured-day credit. Gifted credits are not redeemable for cash.
Your statutory rights
Nothing in this policy removes any cancellation, cooling-off, refund or service-quality right you have under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act where they apply. Where the law gives you a remedy, it takes precedence over a conflicting term here.
Purchases from a listed business
For goods, services, bookings or invoices supplied by a listed business, contact that business directly about returns or refunds. It is responsible for its own fulfilment and customer obligations. You may also report a business to Intwined if you believe a listing or interaction is misleading or abusive.