Intwined service delivery
Last updated 7 September 2026
This delivery policy describes Intwined's online services only. A listed business is responsible for delivery or fulfilment of its own goods and services, under the agreement it makes with its client.
Online service delivery
Intwined supplies access to web-based business software and optional featured placement in its marketplace. There is no physical parcel, shipping fee or collection point for these Intwined services. You access them in a supported web browser with an internet connection.
Business workspace access
Create an account, complete the account sign-in steps and set up your business. You can prepare your storefront privately and choose when to publish it, subject to platform access and acceptable-use rules.
When a paid subscription is available and authorised, its paid status is updated after the payment provider confirms a successful transaction. Returning from checkout alone is not proof of payment. If a successful payment is not reflected in your workspace, contact support with the transaction reference before paying again.
Featured placement delivery
Featured placement is supplied on the Intwined marketplace for the selected period once payment has been confirmed, or eligible gifted credits have been applied. The workspace shows the placement dates. Additional periods can follow an existing featured period.
Your storefront must be published and eligible to appear publicly for customers to see it. Featured placement does not override a suspension or publication restriction and does not guarantee a particular number of visitors, enquiries or sales.
Products and services sold by listed businesses
Independent businesses may advertise physical goods, services, bookings and other work. Those businesses, not Intwined, supply and deliver what they sell. Intwined's subscription checkout does not collect payment for those customer orders.
Before placing an order, agree delivery or collection arrangements, the service area, any shipping fees, expected dates and cancellation or return terms with the supplying business. Contact that business first about a delayed delivery or service appointment.
Help with delivery of an Intwined service
Use our contact email or your workspace's support message thread if your account access or paid featured placement is not working as agreed. Include the business name and a description of the issue. Refund and statutory remedies remain available where applicable.